If you have any questions regarding orders or returns, write us at:
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Once I placed my order

Once your order is placed, you will receive an order confirmation by email. Your order will be processed within 2 to 4 business days. When it is ready to ship, you will receive a confirmation email including a link to Canada Post and the parcel will be shipped and delivered within 2 to 8 working days. If you do not receive a confirmation, please contact us at info@essentielsmtl.com.

Track my order

You can see the status of you order in real time by clicking on the tracking number received in your order confirmation. Please note that once you placed your order, it takes between 2 to 4 days for us to prepare it and once it is ready to ship, you will receive a confirmation email including a link to Canada Post.

Order Status

You must allow a period of 3-9 working days before initiating an inquiry with the delivery company. Sometimes, even if your order has a status delivered, it will arrive a day or 2 later. You can contact the delivery company directly with your tracking number.

Order Cancellation

If you order has not been shipped yet, you can cancel your order. Simply write to info@essentielsmtl.com and we will refund the order.

Promotional Codes

If you have a promo code, you can apply it at the end of your order, at the time of payment in the box Promotional Code. You must enter the number of your code there.

Please note that all items purchased using a promotional code are eligible for an exchange only.