Once I placed my order
Once your order is placed, you will receive an order confirmation by email. If you do not receive a confirmation, please contact us at firstname.lastname@example.org .
Track my order
You can see the status of you order in real time by clicking on the tracking number received in your order confirmation.
You must allow a period of 3-5 working days before initiating an inquiry with the delivery company. Sometimes, even if your order has a status delivered, it will arrive a day or 2 later. You can contact the delivery company directly with your tracking number.
If you order has not been shipped yet, you can cancel your order. Simply write to email@example.com and we will refund the order.
If you have a promo code, you can apply it at the end of your order, at the time of payment in the box Promotional Code. You must enter the number of your code there.
Please note that all items purchased using a promotional code are eligible for an exchange only.