MOST ASKED QUESTIONS

Are the out of stock products renewed?

No. All of our products are available in limited quantities. When a product is out of stock, it will no longer be available for the current season. 

Are there conditions when items are on sale?

Yes. All items on sale are eligible for an exchange only.

Items purchased with a promotional code and/or preordered are eligible for an exchange only.

Can I get a price adjustment if I purchased an item that becomes discounted afterwards?

No. We don't offer any price adjustments on any products. It's not possible either to apply a discount on items bought a few days before a day of promotions take place. Promotions can't apply on previous purchase.

How do I know if I'm choosing the right size for me?

A size chart is available in each product description. Take the mesures of the different parts of your body to see which size would fit you best. If you have any questions, you can write to us at info@essentielsmtl.co

How do returns work?

You can find all the information you need about exchanges and returns HERE.