DELIVERY & RETURNS POLICIES

Shipping

For all orders in Canada, once the order is completed and paid on our online store, it will be processed within 2-4 business days. When ready to ship, you will receive a confirmation email including a link to Canada Post and the parcel will be shipped and delivered within 2 to 8 working days. We ship everywhere in Canada.

Order tracking: Once your order has been processed (it takes between 2-4 business days to process an order), you will receive a confirmation email including a link to Canada Post and your parcel will be shipped and delivered within 2 to 8 working days.

Delivery Rates

Delivery rates are set at $9.90 for orders anywhere in Canada. Delivery is FREE in Canada for all orders of $150 and more.

International Orders

Shipping rates will be calculated at the end of the order for orders outside of Canada.

Please note that all international packages are subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

Availability of articles

We do our best to keep our online inventory updated, but sometimes an article which you ordered can be out of stock. We shall contact you as soon as possible if there is anything that prevents us from delivering your order.

Returns & Exchanges

Return period

Refund or exchange of items within 20 days following the receipt of your order. Proof of purchase is required: please include your order confirmation's email in your package. Refunds are provided in consideration of original method of payment.

Regular price items return policy

For any CANADIAN return or exchange, you can click HERE and follow the steps. Once the process is complete, you will receive a shipping label by email to return the desired items. Upon receipt of your package, your exchange or refund will be processed within 3-5 business days.

Exchanges are free of charge and we will pay shipping costs to return the exchange item to you.

For any refund$7 will be deducted from the amount refunded to cover return shipping costs. Upon receipt of returned products, refunds will be issued to the credit card charged by Essentiels Co. You will receive a confirmation by email when your return will be made. Please note that shipping costs are not refundable. We beware the right to refuse a return or an exchange if the goods do not answer our politics of return.

Sale items return policy

Discount less than 40%

Sale items reduced by less than 40% & orders placed using a discount code or placed during a promotion are eligible for an exchange or a store credit only

For any CANADIAN return or exchange, you can click HERE and follow the steps. Once the process is complete, you will receive a shipping label by email to return the desired items. Upon receipt of your package, your exchange or credit will be processed within 3-5 business days.

Exchanges are free of charge and we will pay shipping costs to return the exchange item to you.

For any store credit$7 will be deducted from the credit to cover return shipping costs. Upon receipt of returned products, credits will be issued to your account and you will receive a confirmation email. Please note that shipping costs are not refundable.

Discount more than 40%

Discounted items by 40% are eligible for an exchange or a store credit only and the shipping costs to return the items are not covered. You must return your package to the address below using Canada Post:

Essentiels Co

Attn: Retour

CP 70060 CP DES CHATEAUX

Blainville, Québec

J7B 0A9, Canada

Hair accessories & hats are FINAL SALES and can't be returned.

Original condition required

Returned products must be in the same condition as when they were originally delivered. Items must be returned unworn, unwashed, undamaged and unused. Be careful of makeup or deodorant rubbing off the garment.

We beware the right to refuse a return or an exchange if the goods do not answer our politics of return. If you are uncertain about the condition of the item you would like to return, please contact us at info@essentielsmtl.com as soon as possible.

For any INTERNATIONAL return or exchange, please return your package to the address below using Canada Post. Please note that shipping costs are not covered:

Essentiels Co

Attn: Retour

CP 70060 CP DES CHATEAUX

Blainville, Québec

J7B 0A9, Canada

Tracking my return

We recommend that you return merchandise to us using a traceable shipping method. Please retain record of your tracking number so that you are able to monitor the progress of the return as it is in route back to us.

Proof of purchase

Valid proofs of purchase include order confirmation's emails. Please do not hesitate to contact us at info@essentielsmtl.com with any concerns or in regards to any special circumstances.

Customer responsibility

Essentiels Co will incur delivery fees in cases where the products you have ordered are delivered damaged, defective or with error. In all other cases, you are responsible for any fees related to the shipping, handling and packaging necessary to return an item.

Order changes & cancellations

You may cancel your order at any time before it has been processed by contacting us at info@essentielsmtl.com. However, once the order has been shipped, it is no longer possible to cancel the order. 

Holiday return policy

Items purchased between December 1st and December 24th can be refunded or exchanged up until January 8th. Products must comply to all other conditions of return. Items purchased on sale are eligible for a store credit only.